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Box Office Bancroft - Refund Policy

Refund Policy

You bought tickets, but stuff happens. Don't worry, we're here to help.
Cancelled and Rescheduled Events

In either case, we'll alert you ASAP.

Cancelled Events - You'll get an automatic refund for tickets bought online or by phone using your purchase payment method. If you bought your tickets at a retail location, please return them at the same location for a refund.

Rescheduled Events - We'll contact you with the new date and time. Can't make the new date? Get a refund upon request.
Replacement Tickets

If your tickets are lost, stolen, damaged, or destroyed, please contact us. Our support team is happy to help.

For damaged or destroyed (print-at-home) tickets, just print again from the link in your confirmation email or your My Tickets account.

Refunds and Exchanges

The standard policy for other venues and many artists, teams, etc. is No Refunds or Exchanges. But if something comes up closer to the event and you can't make it, we'll do everything we can to help. Just contact us!